FAQs

We're a young business, and adding to our FAQs as we grow. If you can't find the answer you a are looking for here, please contact us. 

How fast is delivery?

We offer a Royal Mail Tracked 24 service or next-day DPD service for all tea orders.

All accessories are sent next-day DPD.

Next day orders must be placed before 1pm the previous day. 

Delivery times are targets and cannot be guaranteed. 

Delivery times are quoted in working days e.g. an order placed before 1pm on a Friday would be delivered the following Monday.  

What does delivery cost?

Royal Mail Tracked 24 service: £3.49
Next day DPD service: £5.95

How do I make a return?

Please visit our delivery and returns page.  

How do I contact you? 

You can't phone us directly, but we keep a sharp eye on our inbox. See your contact options here.