FAQs

We're a young business, and adding to our FAQs as we grow. If you can't find the answer you a are looking for here, please contact us

How fast is delivery?

We offer a two-day Royal Mail service or next-day DPD service for all tea orders.

All accessories are sent next-day DPD.

Next day orders must be placed before 1pm the previous day. 

Delivery times are targets and cannot be guaranteed. 

Delivery times are quoted in working days e.g. an order placed before 1pm on a Friday would be delivered the following Monday.  

Orders are not processed between 1pm Wednesday 20th December 2023 and 9am Tuesday 2nd January 2024. Orders placed during this period will be processed at 1pm on January 2nd, when the Dayside team are back after the Christmas break.

What does delivery cost?

Two day Royal Mail service: £3.50
Next day DPD service: £5.95

How do I make a return?

Please visit our delivery and returns page.  

How do I contact you? 

You can't phone us directly, but we keep a sharp eye on our inbox. See your contact options here.

Is Yoshimi a real person?

Yoshimi is real, but she's a cat. So, no, she's not really running our social media channels, but she is always looking over our shoulders to make sure we're doing our best.