Delivery & Returns


Orders can be placed on our website 24/7 and are processed Monday-Friday at 1pm. Orders placed after 1pm on Fridays are processed by 1pm on the following Monday.  

For mainland UK tea orders, Dayside offers: 

  • Two day Royal Mail service for £3.50

  • Next day DPD service for £5.95

All delivery times are quoted in working days. 

Delivery charges are calculated at the checkout.

Although all the carriers Dayside Ltd use have excellent delivery records, and 99% of the time delivery is made as listed, no carrier can 'guarantee' next day delivery.

To ensure next working day delivery you must place your order prior to 1pm on the previous day.

Additional delivery charges may apply to non-mainland addresses.

We do not deliver outside of the UK.


The Buyer has the right to cancel a Contract in so far as it relates to Goods at any time up to the end of seven Working Days after the Buyer receives the Goods subject to clause 8.8 of our Terms & Conditions.

To exercise the right of cancellation, the Buyer must give written notice to the Company by hand or post, or email, at the address or e-mail address shown below, giving details of the Goods and/or Services and (where appropriate) their delivery.

If the Buyer exercises the right of cancellation after the Goods have been delivered to the Buyer, the Buyer will be responsible for returning the Goods to the Company at the Buyer’s own cost. A collection by Dayside can be arranged, but a 15% re-stocking charge will be applied. The Goods must be returned within 21 days of cancellation. The Buyer must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. If the Buyer fails to take reasonable care of the Goods, the Company will be entitled to charge the Buyer for the price of the Goods.

The Buyer does not have the right to cancel a Contract if the order is for Special Goods or for Goods which by their nature cannot be returned or are liable to deteriorate or for Goods which have been used by the Buyer which may reasonably be regarded as adversely affecting the Company’s ability to resell such Goods.